Our Privacy Commitment
Please read this privacy policy (“Privacy Policy”) carefully before using ServicePets.com (“Website”). This Website is owned and operated by Service Pets (the “Company”). We respect your privacy. This Privacy Policy identifies and describes the way the Company handles and protects the information processed by us on behalf of our clients who use our lead generation and online marketing services.
Company’s Privacy Policy only applies to this Website. By using this Website, you are accepting the practices described in this Privacy Policy and you agree to adhere to the Terms and Conditions posted on the Website. Our privacy commitments are fundamental to the way we do business every day. If you do not agree with any terms, please do not use this Website or submit any personal information.
Changes to this Privacy Policy
The Company may change this Privacy Policy from time to time to accurately reflect how we gather and manage information about our users.
We will post any changes to the Privacy Policy on the Website. All changes to this Privacy Policy will be effective upon posting to the Website. Please be sure to regularly check this page before using the Website. Continued use of the Website shall indicate your acceptance of any changes to this Privacy Policy.
Information We Collect
Personally Identifiable Information (PII)
Personally identifiable information (“PII”) may include your full name, address, telephone number, email address, medical or health-related information, medical or health record numbers, health history, and personal health information that you submit on this Website. You may submit PII to the Website in one of the following (non-exhaustive) ways:
- (a) Contact Us: If you email us through the Contact Us link on this Website or from an email, we ask you to add information such as your name and email address to respond to your questions and concerns. We will only use this information to respond to your inquiry unless you authorize additional use of your information.
- (b) Subscriber Information: We collect PII about our Subscribers based on information gathered at the time of registration, Subscriber interaction, response to subsequent electronic mailings and Website use, information provided by our clients, and information appended from data aggregators. Information collected may include name, email address, credit card information, postal address, gender, birth date, telephone number, cell phone number, activities, interests, user behavior, and other demographic information. This information enables us to better tailor our content to Subscribers’ needs and to help our clients promote and sell their products and services. The only information that is collected is the information identified in this Privacy Policy.
- (c) Health Information: In order to facilitate some of our services, we may request additional information about medical or health-related information, medical or health record numbers, health history, and personal health information. Any information you may provide to us will be used solely for providing relevant services. This information will not be sold to third parties and will only be shared with third parties if necessary to provide the relevant services.
Non-Personally Identifiable Information (Non-PII)
When you visit this Website, we also collect certain aggregate and non-personally identifiable information (“Non-PII”), as described below. This information does not relate to a single identifiable visitor but assists us in tracking user traffic on this Website and what pages were accessed.
Web Beacons
Pages on our Website may contain “web beacons” (also known as Internet tags, pixel tags, and clear GIFs). Web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data collected through web beacons.
Cookie Information
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Cookies record information about your online preferences. Cookies let us know about repeat visitors and whether we are delivering quality products and services to our clients. We may also use cookies to identify which websites our repeat visitors are coming from so that we can place more of our online advertising on these websites and, where necessary, pay our affiliates and other business partners. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website to track online traffic flows.
You can set your browser to accept all cookies, notify you when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For further information on cookies, please visit aboutcookies.org.
User Profiles
The Company may aggregate PII, Non-PII, Log File information, Web Beacon Information, and Cookie Information to create a profile of a user or users of the Website.
The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) Compliance
Online personal information you provide may or may not be individually identifiable health information protected by the federal HIPAA privacy law (the “HIPAA Privacy Rule”). Where online personal information constitutes individually identifiable health information under the HIPAA Privacy Rule, the provisions of the HIPAA Privacy Rule will govern the Company’s permitted uses and disclosures of that personal health information.
The HIPAA Privacy Rule establishes standards to protect individual users’ medical records and other personal health information (if shared with the Website). The Website has appropriate safeguards to protect the privacy of any personal health information and sets limits and conditions on the use and disclosures that may be made of such information without patient authorization.
However, the Company is permitted to disclose PII to business associates who perform various functions or provide services on behalf of the Company. To perform these functions and services, business associates may receive, create, maintain, use, or disclose PII that has been provided to or made available by the Company, but only after business associates have signed a written agreement promising to safeguard and limit the use of PII. The Company has contracted with certain third parties to provide the services related to this Website.
ACCESS TO YOUR INFORMATION / CALIFORNIA PRIVACY NOTICE
We provide you with choices regarding the personal information we collect about you, and California residents have certain rights pursuant to the California Consumer Privacy Act (“CCPA”). The rights listed below do not apply to California residents who apply for a job with Service Pets:
- Personal Information
- Right to Delete: If you are a California resident and would like to request that we delete your personal information, please click on the following link and provide the requested information: [Form to delete my personal information].
- Right to Know: If you are a California resident and would like to request a report that details the categories of personal information collected about you, the categories of sources from which the personal information is collected, the purpose for collecting the personal information, the categories of third parties with whom we share the personal information, and the specific pieces of personal information collected about you over the past 12 months, please email us with your request.
We Do Not Sell Personal Information. Service Pets does not “sell” any personal information of our consumers as defined under the CCPA.
We have procedures to verify that you are authorized to make these requests. You can designate an authorized agent to make these requests on your behalf, though we will need to verify the authority of such an agent following our reasonable procedure.
We may deny certain requests or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record-keeping purposes, and to process transactions and facilitate customer requests. We do not discriminate against you for exercising any of your rights above, though we may not be able to provide some services to you without such information.
Credit Card Transactions
If you provide us with information for credit card purchases for payments through the Website, we will treat your credit card information securely.
Children’s Privacy
This Website is not directed to children under the age of eighteen, and we do not knowingly collect personal information from children under the age of eighteen on this Website. If we become aware that we have inadvertently received personal information from a visitor under the age of eighteen on this Website, we will delete the information from our records.
Use of Information
By registering on this Website, you may receive telemarketing calls, SMS, or text messages in response to your inquiry. By providing your information, you consent to receiving calls, emails, or SMS or text messages from the Company at the phone number provided, allowing us to respond to inquiries or provide you with the Company’s products or services.
The Company may use any PII, Non-PII, Log File information, Web Beacon Information, Cookie Information, and/or User Profiles (collectively, “User Information”), submitted by you, for any legally permissible purpose in the Company’s sole discretion.
The Company may use Cookie Information (1) to match a user’s Cookie Information to Survey Information, (2) to track an individual’s web browsing habits, (3) to determine which areas of our websites are most frequently visited. This information helps the Company to better understand the online habits of users so that the Company can attempt to customize and target advertising and promotions to users.
Our partners use this information to recognize you across different channels and platforms over time for advertising, analytics, attribution, and reporting purposes. For example, our partners may deliver an ad to you in your web browser based on a purchase you made in a physical retail store, or they may send a personalized marketing email to you based on the fact that you visited a particular website.
You may have your telephone number or mobile phone number listed on a state or federal do-not-call registry. By registering and using this Website, you waive your rights under these laws and expressly give permission for the Company and its agents to contact you by telephone or mobile phone, and you agree that such an act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR § 310 et seq.), as amended from time to time (the “Rule”).
Except for providing the Website’s services, the Company will not use or release PII to any party unless required by government authorities, applicable law, subpoena, court order, or fraud investigation, or to protect our rights. If the Company is acquired, PII may be transferred as property of the Company, but data will be governed by the same privacy policy unless you consent to a new one.
Some of the Company’s services may require communication of health-related information with a Covered Entity under HIPAA. This will be limited to the minimum amount necessary to provide the specific services requested.
Opt-Out Policy
You may exercise your option to not receive future communications from us by contacting us at [email protected]. Please note that opting out of this Website’s electronic mailings will not automatically unsubscribe you from communications you have elected to receive from our partners or third parties.
You may also request that the Company stop calling you and place your name on our company-specific Do Not Call list. To be added, contact us at:
Service Pets
1710 Eva St Unit B, Austin, TX 78704
SMS and Text Messaging
If you have provided us with your phone number, you may receive SMS or text messages to provide information or services. To stop receiving marketing or product offers, reply STOP to the most recent SMS or text message.
Certain SMS or text messages are necessary for the services we offer. You will need to stop using our services to cease receiving these necessary messages.
Global Data Processing and Safe Harbor Principles
The information we collect from you may be transferred, stored, and processed outside of the U.S. By submitting your personal information, you agree to this transfer, storage, and processing. We will take steps to ensure that your privacy rights are respected regardless of where your data is processed.
Partnership with American Service Pets
Service Pets has partnered with American Service Pets for the fulfillment of Emotional Support Animal (ESA) letters. As part of this partnership, your personal information, including health-related details, may be securely shared with American Service Pets solely for the purpose of processing and providing ESA letters. Both companies are committed to ensuring the privacy and security of your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). American Service Pets will use your information only for the intended services and will not share or sell your data to third parties.
Privacy Complaints
If you believe we have not complied with this Privacy Policy, please contact us at:
Service Pets
1710 Eva St Unit B, Austin, TX 78704
You may also email us at [email protected] with “Privacy” in the subject line and explain where you believe the Privacy Policy lacks compliance. We will investigate your complaint promptly.
How to Access or Modify Your Information
You can change or delete your personal information at any time by writing to us at:
Service Pets
1710 Eva St Unit B, Austin, TX 78704
We may withhold or exempt certain information from deletion if required by law or as part of a fraud investigation, or as otherwise described above.